Power on your NOOK device and connect it to your computer via USB cable. To manually install the update please follow the steps below.ġ. Continue with the steps below to update your software. Download Status Retry”, this is an indication that you have not received the software update for TLS 1.2. If you attempt to check for an update and receive an error message stating “There was a problem with the update. Note for NOOK HD/HD+ Users: On NOOK HD and NOOK HD+, you can manually check for software updates in the Device Information screen of your Settings menu.